Thank you for visiting and shopping at Organic Peach Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

   An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

   Processing time refers to the time it takes for us to prepare your order for shipping.

   After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you if, for some reason, there are any delays.

   However, some orders may ship within as few as 3 and some may take up to 5.

3. Shipment Locations

   1. Domestic and International

      Organic Peach Pty Ltd ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at hello@organicpeach.com.au.

4. Shipment rates and delivery estimates

   We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order. c,b

   1. Express Shipping

      The order will arrive within 1-4 business days (depending on location).

      Express Shipping are calculated at checkout and is based on the weight of your order and reciever location.

   2. Standard Shipping

      The order will arrive within 2-8business days (depending on location).

      Standard Shipping costs are calculated at checkout and is based on the weight of your order and reciever location.

   3. Please note:

      1. Business day means Monday to Friday, except holidays.

      2. Orders are not shipped or delivered on weekends or public holidays.

      3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

      4. Products may be delivered in separate shipments.

      5. We will not be responsible for wrong shipping address if you provide incorrect information.

5. Tracking Options

   Organic Peach Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

   1. Domestic and International

      All orders delivered within Australia automatically have tracking.

      International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

6. International Customs, Duties and Taxes

   Organic Peach Pty Ltd handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.

7. Damages

   If there is any damage to the packaging on delivery, contact us immediately at hello@organicpeach.com.au.

8. Missing or Lost Package

   There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Organic Peach Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@organicpeach.com.au to report missing or lost packages.

9. Questions

   If you have any questions about the delivery and shipment of your order, please contact us at hello@organicpeach.com.au.